1. Using this website
1.1. If you use this site (www.phynovajointpainrelief.com) you agree to be bound by these terms and conditions. If you do not agree to be legally bound by all the following terms please do not access and/or use the Website.
1.2. Phynova may change these terms and conditions at any time by posting changes on the Website. Please review these terms and conditions regularly to ensure that you are aware of any changes.
1.3. In these terms and conditions, “The Company”, “Phynova”, “our”, “we” and “us” means Phynova Group Ltd (company number 05202283), whose registered office is at 16 Fenlock Court Blenheim Office Park Long Hanborough Oxfordshire 0X29 8LN UK .
1.4. We will endeavour to allow uninterrupted access to the Website, but access to the Website may be suspended, restricted or terminated at any time.
1.5. Phynova owns the copyright to the information contained on the Website, or we are licensed or authorised by the copyright owner to display the information.
1.6. Please note that you are not authorised to distribute, copy or display the Website , any other pages within the Website or any part thereof except for your own personal, non-commercial use. You are forbidden from collecting information from the Website and incorporating it into your own website, database or products. You are also forbidden from linking pages from the Website to your own or another web site in any way without Phynova’s express written consent. If you undertake any of these prohibited activities we put you on notice that you are breaching our and our licensors’ intellectual property rights in the information and we reserve the right to take action against you to uphold our rights, which may involve pursuing injunctive proceedings.
1.7. We use reasonable endeavours to ensure that the information contained in the Website has been compiled from reliable sources but you should be aware that such information may be inaccurate, incomplete or out of date. To the extent permitted by application law, we disclaim all warranties and representations (whether expressed or implied) that the information contained in the Website is complete or accurate, or that it is fit for a particular purpose.
1.8. Neither Phynova nor any representative, agent or employee nor any connected company or party shall be liable to a user of this service or to any third party for any loss or injury arising out of the information or any actions taken or not taken in response to any information or a user’s use of (or inability to use) the Website.
1.9. The Website and the information provided by us is not an offer to buy or sell, or a solicitation of an offer to buy or sell, the securities mentioned therein. Recommendations do not necessarily imply the suitability of particular securities for individual situations. The value of securities and the income from them may fluctuate. It should be remembered that past performance is not necessarily a guide to future performance. You are strongly advised to contact your professional advisor before entering into any contract to buy or sell any security.
1.10. Phynova and its connected companies, and/or the officers and employees of those companies, may have a position in, or engage in transactions in, any of the securities mentioned in the Website or in related securities.
1.11. Nothing on the Website shall be taken as an inducement to any person to invest in or otherwise deal with any shares any company. These terms and conditions shall be governed by and construed in accordance with English Law.
1.12. Each of the parties irrevocably submits for all purposes in connection with these terms and condition to the exclusive jurisdiction of the courts of England
1.13. If you have an account on phynovajointpainrelief.com, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner.
2. Ordering and Supply of Goods
2.1. An Order exists when the Customer submits a completed order to the Company through this website.
2.2. The Company reserves the right to refuse to fulfil Orders at its sole discretion, subject to the Customer’s statutory rights.
2.3. The Company agrees to supply the Goods to the Customer under the following conditions:
3. Payment Terms
3.1. Payments shall be made by the Customer’s Credit Card, Debit Card via Stripe, or through PayPal.
3.2. The effective date of the transaction is the date that the Company accepts the order.
3.3. The Customer represents, warrants and undertakes, upon providing the Company with the Customer’s Credit Card, that:
3.3.1. The Customer is legally entitled to use the selected payment method.
3.3.2. The Customer authorises the Company to receive payment for the Total Price of the Goods including any delivery charges and taxes where appropriate.
3.3.3. The Customer is purchasing the Goods for personal use and not for resale or the supply to third parties.
4. Product Description and Prices
4.1. When the customer places an Order for the Goods he or she acknowledges and accepts that the physical appearance of the Goods, including the appearance of the packaging materials may vary from the illustrations on the Web site.
4.2. Any errors in the information on the Web site may be corrected without any liability to the Company. If, having relied on erroneous information on the Web site, the Customer has already placed an Order with the Company he or she is entitled to cancel the order and to receive a full refund on return of the goods.
4.3. The Company reserves the right to alter the specifications of the Goods to comply with current legislation.
5. Cancellations, Returns and Refunds
5.1. Phynova Group Ltd is committed to providing its customers with products that meet their customers’ needs. However, we understand that there may be occasions when the items may not have been delivered correctly or that you no longer require the product. If this is the case then the customer has the right to return the Goods to The Company free of charge within 28 days of the Delivery Date for a replacement or full credit or refund as long as the goods are unused and are returned with the original packaging.
5.2. We are unable to refund any products that have been used or that have had their packaging removed.
5.3. We are only able to accept returns and refunds from products that have been purchased directly from us.
5.4. Returns can only be made for damaged products
5.5. In the event of a refund, please note the refund will be made by the same method used to pay for the order.
5.6. Please be aware that it can take as long as seven working days for a refund to be acknowledged by your credit card company.
5.7. Your statutory rights are not affected
5.8. Before returning an item, please contact our customer services team at [email protected] or call +44 (0) 1993 880 700 so your return can be authorised. The customer services team with send you a Returns Authorisation Form that will need to be completed
5.9. To return an item, please complete the Returns Authorisation Form that will be sent you and return the unopened package to:
Phynova House; 16 Fenlock Court, Blenheim Office Park; Long Hanborough; OX29 8LN
Please note that all returns are evaluated before being processed.
If for any reason you need assistance with your queries, please email our Customer Care Team at [email protected] or call +44 (0) 1993 880 700.
6. Price and Delivery Charges
6.1. The Price of the Goods and the cost of delivery shall be the prices and costs that are advertised on this Web site at the time when the Company accepts the order.
7. Despatch and Delivery
7.1. It is the Customer’s responsibility to take delivery of the Goods.
7.2. In the absence of accurate delivery instructions or in cases where the Customer is unable to take delivery in accordance with the instructions given to the Company, the Company reserves the right to store the Goods at the Customer’s expense until such time that the delivery can be made, and without liability for any loss of, damage to or deterioration of the Goods.
8. Ownership and Risk
8.1. Title of ownership of the Goods shall pass to the Customer when the Company has cleared funds from the Customer equal to the Total Price.
8.2. Risk of damage or loss of the Goods shall pass to the Customer when delivery takes place or, in the event of the Customer not taking delivery of the Goods, the time when the Company and/or the Company’s agent has exhausted all reasonable efforts of deliver the Goods.
9. Intellectual Property
9.1. All intellectual property and other property rights relating to the Goods and the Company shall remain the property of the Company.
10. Warranties, Liability and Indemnity
10.1. The Company warrants that, subject to the conditions set out below, all Goods will be free from defects and will correspond with the Order.
10.2. In the event of receiving a defective product from the Company, the Customer will notify the Company in writing within 30 days of the Delivery Date and the Company will issue a replacement or full credit or refund, which shall be the full extent of the Company’s liability
10.3. In the event that the Customer breaches any of the clauses in this agreement, the Company shall not be liable to the Customer or any third party for any loss of any kind whatsoever.
11.1. The Company reserves the right to terminate this contract and to cancel and/or suspend any future deliveries if the Customer fails to make payment of the Total Price or is in breach of any of the clauses in this Contract.
11.2. On termination under clause 11.1, the Customer shall pay to the Company all costs, arrears and expenses arising as a result.
12. Withdrawal and Use of Goods
12.1. The Company has the right to withdraw any or all of the Goods from sale at any time for any reason without giving prior notice and without any liability to the Customer.
12.2. The Customer agrees to use the Goods in accordance with the Company’s recommendations.
12.3. The Company will not be liable for any loss or damage arising from the misuse of the Goods, which includes but is not limited to exceeding the recommended daily intake.
12.4. The Goods are sold as Traditional Herbal Medicinal Products and make claims in accordance with the Medicines and Healthcare products Regulatory Agency (MHRA) in accordance with Article 16.c of Directive 2001/83 EC, as amended, as part of the Traditional Herbal Medicines Registration Scheme www.mhra.gov.uk.
13.1. No product or advice is intended to replace current medication or diagnose, treat or cure any condition. Consult a doctor if you are concerned about your health or if you are on any medication.
13.2. All descriptions and specifications are accurate at the time of Web site launch. However Phynova Group Ltd reserves the right to change and amend products and offers as it feels necessary.